Welcome LGBTQ+ guests to your property or region
Workshop training for tourism operators to understand LGBTQ+ traveller anxieties, and implement product experience / marketing strategies to welcome and include all guests
Our Clients
LGBTQ+ Diversity & Inclusion Training
Based on a survey of over 500 queer travellers in Australia, and our personal experience travelling Australia as a gay couple, Husbands That Travel have created a LGBTQIA+ diversity & inclusion training workshop to help tourism operators create the most inclusive and welcoming experience for their LGBTQIA+ guests.
The aims of the workshop are to:
- Understand sexual and gender diversity
- Understand the issues and anxieties LGBTQ+ travellers face when travelling Australia
- Learn 14 practical actions to create a LGBTQ+ inclusive experience and marketing strategy
- Create your own inclusivity action plans with short-term quick wins and long-term strategic priorities
We will partner with your organisation to deliver a training program to ensure your guest experience and marketing strategy is inclusive of the LGBTQIA+ travel community. Our programs are delivered by Charles Douty, one of the Husbands That Travel. All workshops are formed around the personal anecdotes and recommendations of over 500 Australian LGBTQIA+ travelers in our annual survey.
Learn more about our workshops in our workshop sample here.
“The workshops we have rolled out for our leaders and team members in partnership with the Husbands that Travel are impactful, credible and result in practical positive changes being made. The research that backs up the training materials gives a deep level of authenticity that most other training programs lack. Working with Charlie and Michael made for an easy process, not just due to the alignment of our values but also for their flexibility in truly understanding the needs of our organisation and training recipients. I would strongly recommend partnering with the Husbands that Travel for their educational programs.”
Hilton Australasia Head of HR, Mary Hoggs
Hilton Case Study
Hilton engaged Husbands That Travel to ensure that their LGBTQ+ guests feel welcomed and included across all 23 hotels in Australasia.
Initially, 350 staff were trained across Hilton’s two hotels in Sydney.
- Leadership workshop: we ran a 2-hour interactive workshop with both leadership teams to convey LGBTQ+ traveller experiences in Australia today, and to facilitate leadership teams to develop their own LGBTQ+ inclusivity action plans.
- Customer facing staff training: we handed over a 1 hour interactive training workshop for Hilton’s HR team to train staff on how to be welcoming and inclusive in their everyday interactions with guests.
We ran a workshop with the General Managers of Hilton’s 23 Australasia hotels to initiate a plan to scale training across all Hilton hotels in Australasia.
We are currently rolling out the staff training to all 1700 staff in Australasia and the leadership workshops to all 23 hotels.
“We left this workshop with a better understanding of each individual identity in LGBQTIA+ community and with tools to ensure they feel welcomed and respected. We had some quick wins but more importantly, we have several long term commitments. These will ensure that we carry this mentality of inclusion for many decades to come. Thanking you both!”
Hilton Hotel Manager, West Hotel Sydney, Nathan Kengiike
Margaret River RTO Case Study
Margaret River & Busselton Tourism Association engaged Husbands That Travel to help make Margaret River a welcoming and must-do destination for queer travellers.
A multi faceted approach was taken to ensure that Margaret River was not only successful in marketing itself as an inclusive destination, but able to deliver on that promise to LGBTQIA+ travellers. As such we undertook the following activities:
- Inclusivity workshop for owner operators: we ran a 2-hour online workshop with owners to raise their awareness of LGBTQIA+ traveller experiences / anxieties in Australia today, and the actions operators can implement to ensure their experience is welcoming, and their marketing activities inclusive.
- Social media campaign: we ran a social media campaign on our channels to promote Margaret River as a destination to our 120k+ social media following.
- Inclusive imagery: we created imagery and video media assets for the RTO & operators to represent authentic LGBTQIA+ travellers on their own channels.
- Consulting: we strategised a plan for MRBTA to attract LGBTQIA+ travellers long term including website resources and ongoing training
“We were delighted to work with Husbands That Travel on a ‘Welcoming Travel’ workshop for MRBTA members. Charlie’s facilitation of the program, from initial development to workshop delivery, was responsive to our particular needs and of a high-quality. The research conducted by HTT provided some significant insights that allowed operators to deepen their understanding of the LGBTQ+ community and the challenges they often face in the travels. The provision of practical and achievable action plans has allowed participants to set a strategy to further their welcoming practices into the future.”
MRBTA CEO, Sharna Kearny
“The workshop really highlighted not only the ‘why’ but the ‘how’ to provide a welcoming travel experience. I feel very confident that our business can really take our experience to the next level with this information”
Bina Maya Yallingup Escape Owner, Sara Graey
Next Steps
Make sure to have a read through the workshop sample, and contact us with any questions you have. We are more than happy to arrange a time to take you through the workshop sample and discuss delivery formats.
